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Congress on Demand 2021: Practice management, strategy and leadership
Selected lectures from BSAVA virtual congress 2021
We are pleased to present a selection of lectures from BSAVA virtual Congress 2021 that are of interest to practice managers and those in leadership roles. This collection can be purchased as a standalone item, with a discount for BSAVA members. Visit our Congress on Demand information page for information about how to access the rest of our 2021 congress lectures.
Collection Contents
4 results
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Tackling post-op complications, including checklists and auditing
BSAVA Congress Proceedings 2021Author Helen SilverPost-operative complications commonly seen in veterinary practice range from wound healing difficulties to multiple organ failure and death. Regardless of their severity, whenever post-operative complications arise, they are never welcome; let’s face it, the last thing you want to hear when reaching for your coat, after mopping the floor, hungry and tired after a long day, is that the bitch spay from this morning is not doing well and needs to return to theatre as a bleed is suspected. To reduce the rate of post-op complications, clinical audits are used to support quality improvement in clinical settings. Clinical audits enable patient care to be improved by assessing and evaluating current processes in a systematic way. By selecting the correct type of audit, getting the whole practice team on board, and ensuring a blame-free culture is embraced improvement strategies can be identified and implemented. The surgical safety checklist (SSC) is an example of a tool that has been proven to reduce the rates of post-operative complications. By involving the whole practice team in tackling post-operative complications though adoption of audits and checklists the benefits quickly become obvious and real improvements in patient care can be seen.
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The recruitment conundrum: we need you – do you need us?
BSAVA Congress Proceedings 2021Author Dave NicolRCVS and BVA data suggest career satisfaction for vets ‘ain’t what it used to be’. The most obvious symptom of this is seen in the difficulty practices face in hiring and retaining clinical team members. But underlying the recruitment issue is a deeper fundamental failing. We are simply not meeting the needs of the next generation of clinical staff who are voting with their feet and leaving not just our practice, but also the general practice arm of the profession. Wage stagnation, poor support and chronic mental health issues were all problems before COVID-19 showed up and raised the stakes and pushed demand for vet services higher than ever before. If you are a leader in practice, then you should be paying attention because this is an existential threat to practice as we know it. This session shines a spotlight on the causes of the issue and options available to leaders to make the changes needed so everyone has the chance to thrive in their clinical career.
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The true value of a high performing team
BSAVA Congress Proceedings 2021Author Carolyne CroweWhat do you mean by the word ‘team’? It’s a word we use every day, but what does it mean to you and to your team? What are the words and phrases that come to mind? Particularly a team that is high performing? What do teams do? How do they think? How do they act under pressure? What is the difference between a team and just a group of people? High performance is a culture and permeates through everything you do at work-are you aware of what high performance looks like and how you are monitoring progress, the areas that need tweaking and those that need amplifying? This session discusses the above questions and shares models and tools to help you identify the building blocks of creating a high performance team that works for you and your practice.
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Today’s VUCA world: opportunity or threat?
BSAVA Congress Proceedings 2021Authors: Richard Casey and Liz SomervilleOverview of VUCA: Today’s 21st century veterinary world is volatile, uncertain, complex and ambiguous (VUCA). In the past, new technologies and industry trends would take years to develop but, today, they arrive almost overnight. Practising today involves a managing a diverse team and client base, coping with every rising consumer expectations and treatment costs against the backdrop of a global sustainability emergency. This new world is putting extreme pressure on veterinary leaders to lead in ways not before seen. If we want to navigate our patients, teams, clients and, not forgetting ourselves, through this new ‘normal,’ we need a different approach. Success for our practices, and everyone involved, requires 21st century leadership and, guess what, it may not be as scary as you think. This session explores the opportunities and threats in today’s VUCA world, and how they may impact veterinary practice. We’ll also explore simple tools and techniques for analysing your own VUCA practice, and your personal role in navigating it.
Key themes of change: Even before COVID 19 hit us in 2020, veterinary practices were having to cope with a huge volume of wide-ranging changes across the whole profession. Corporatisation, the development of technology and data management, rising client expectations, a gender shift and retention crisis were all providing a challenging environment for veterinary business leaders. Add in a global pandemic and clients who continue to demand high quality care at competitive prices, that focuses on them as much as their pets, it is no surprise that our leaders and practice teams are under huge pressure. This session explores how the change management process has had to evolve within veterinary practices to keep up with the fast and rapid changes practice teams have experienced. These changes are happening across every practice and involve managers and leaders, team members and clients. As humans we all react and respond to change differently, some of us thrive on it and others struggle with it, so knowing your people and understanding how to navigate the challenges they are facing will be vital as we move forwards.
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