Practice and process design: dogs

• Understand the needs of dogs from the practice environment
• Identify realistic adaptations within the practice environment which impact on the wellbeing of dogs
• Understand the key client communication principles for embedding dog friendly principles

Practice and process design: cats

• Understand the needs of cats from the practice environment
• Identify realistic adaptations within the practice environment which impact on the wellbeing of cats
• Understand the key client communication principles for embedding cat friendly principles
• Understand different approaches to handling dogs and cats
• Understand how owner presence may influence behaviour
• Consider how owners can prepare their pets for visiting the clinic