This webinar covers, understanding of why conflict is inevitable at work, self-awareness of own response to difficult situations, practical communication strategies that diffuse and resolve difficult situations and techniques that help you to prepare and deal with conflict. Regions Now sessions are free to BSAVA members and available for non-members to book - visit the Regions page of the BSAVA website for details of future Regions Now events. Recordings will be available for 3 years via the BSAVA Webinar Library