Brian Faulkner takes us through how to use a PREP framework (preparation, relaying, emotional reaction, practical steps) when breaking bad news to a client. This half hour webinar was first broadcast as part of BSAVA’s Learn@Lunch series. Learn@Lunch broadcasts are available to BSAVA members only and are free to attend - visit the education page of the BSAVA website for details of future Learn@Lunch webinars. Recordings will be available for three years via the BSAVA Webinar Library.